Last updated: August 7, 2026
This Shipping Policy explains how orders placed through the official Auvellor online store are processed, shipped and delivered.
Auvellor is operated by Work Brazilian Matos LLC.
Website: https://auvellorwatches.shop/
For shipping-related questions, contact us at:
Email: contact@auvellorcontact.shop
Auvellor currently ships to:
The United States;
Supported destinations within Europe.
Available shipping destinations are shown during checkout. If a country or region cannot be selected at checkout, we are currently unable to ship there.
We may update our available shipping destinations at any time based on carrier availability, customs requirements and operational capacity.
Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.
The amount may vary depending on:
Delivery destination;
Order value;
Shipping method;
Package size or weight;
Available carrier services;
Promotional shipping offers.
Customers will have an opportunity to review applicable shipping charges before completing the order.
Orders may require up to 3 business days for processing before shipment.
The processing period begins after the order has been successfully placed and payment has been confirmed.
Orders are processed on business days.
Business days are Monday through Friday, excluding public holidays observed by our fulfillment partners or shipping carriers.
After an order is placed, the customer will receive an order confirmation at the email address provided during checkout.
Orders may be subject to payment verification, address verification or fraud-prevention review before shipment.
Additional processing time may be required when:
Payment information requires verification;
The shipping address is incomplete or unclear;
The order contains incorrect customer information;
A product becomes temporarily unavailable;
Additional information is required from the customer.
We will contact the customer when action is required to continue processing the order.
The 3-business-day processing period is separate from the estimated delivery timeframe described below.
After an order has been processed and shipped, our current estimated delivery timeframe is:
12 to 19 business days
This estimated delivery period begins after the order has been shipped.
Customers should therefore allow up to 3 business days for order processing in addition to the estimated 12 to 19 business days for delivery after shipment.
Business days do not include Saturdays, Sundays or public holidays.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
If a different delivery estimate is expressly displayed during checkout or communicated in the order confirmation, that estimate may apply to the applicable order.
Delivery may occasionally take longer than estimated because of circumstances outside our reasonable control, including:
Customs inspections;
Import processing;
Carrier disruptions;
Severe weather;
Public holidays;
Transportation interruptions;
Incorrect or incomplete addresses;
Local delivery restrictions;
High seasonal order volume;
Security or fraud-prevention reviews;
Events affecting international transportation.
If we become aware that an order cannot be shipped or delivered within the estimated timeframe, we may contact the customer with an updated estimate.
Where required by applicable law, the customer will be given the option to accept the revised timeframe or cancel the affected order for a refund.
When tracking is available, tracking information will be sent to the email address provided during checkout.
Tracking information may take several business days to become active after the shipping notification is issued.
In some cases, international shipments may be handled by more than one carrier. Tracking updates may temporarily pause while the package is transferred between carriers or processed by customs.
A lack of recent tracking updates does not necessarily mean that a package has been lost.
Customers are responsible for providing a complete and accurate delivery address.
Before completing an order, please verify:
Recipient’s full name;
Street address;
Apartment, suite or unit number;
City;
State, province or region;
Postal or ZIP code;
Country;
Telephone number;
Email address.
Auvellor is not responsible for delivery problems caused by incorrect, incomplete or outdated information entered by the customer.
To request an address correction, contact us immediately at:
Include your order number and the complete corrected address.
We will attempt to update the address before shipment, but changes cannot be guaranteed once processing or fulfillment has begun.
Once an order has been handed to the carrier, we may be unable to change or redirect the delivery address.
Any carrier fees resulting from a customer-requested address correction or redirection may be the customer’s responsibility, where permitted by law.
International orders may be subject to:
Import duties;
Customs charges;
Value-added tax;
Local sales or consumption taxes;
Customs processing fees;
Carrier brokerage or handling fees.
Depending on the destination and checkout configuration, these charges may either:
Be collected during checkout; or
Be charged by the carrier or local authorities before or upon delivery.
The checkout page will indicate whether duties and import taxes are included in the amount charged by Auvellor.
When duties and taxes are not collected at checkout, the customer may be responsible for paying them directly to the carrier or relevant authority.
Auvellor does not control customs assessments or the amount charged by local authorities.
Shopify advises merchants selling internationally to clearly explain whether duties and import taxes are collected at checkout or may be payable during delivery.
International shipments may be inspected or held by customs authorities.
Customs processing times vary by destination and are outside our direct control.
Customers are responsible for providing any identification, documentation or payment legitimately requested by local customs authorities or the delivery carrier.
Failure to respond to a customs request may result in delay, refusal of delivery or return of the package.
A shipment may be returned to the sender when:
The customer refuses delivery;
Import duties or taxes are not paid;
The package is not collected;
The address is incorrect or incomplete;
The carrier cannot contact the recipient;
Delivery attempts are unsuccessful.
If an order is returned to us, we will contact the customer after the returned package is received and inspected.
Where permitted by law, the following amounts may be deducted from any refund:
Original shipping charges;
Return transportation costs;
Customs charges;
Import-related fees;
Carrier handling fees;
Other costs caused by the refusal or failure to collect the shipment.
This does not apply when the delivery failure was caused by an error attributable to Auvellor or when applicable consumer law requires a different result.
If a package is returned because of an incorrect address, failed delivery or failure to collect it, the customer may request reshipment.
Additional shipping charges may apply before the package is sent again.
We will not automatically reship a returned order without confirming the delivery information with the customer.
Contact us if tracking has not updated for an extended period or if the estimated delivery timeframe has passed.
Email:
Include:
Full name;
Order number;
Delivery address;
Tracking number, when available;
Description of the issue.
We may contact the carrier and open a delivery investigation.
Carrier investigations may require additional time. We may need to wait for the carrier’s response before determining whether the package is delayed or officially lost.
When a package is confirmed lost before delivery, we will provide an appropriate resolution, which may include:
Replacement of the order, subject to availability; or
Refund of the affected order.
If tracking indicates that your order was delivered but you cannot locate it:
Confirm that the shipping address on the order is correct;
Check all entrances, mailrooms and secure delivery locations;
Ask household members or building staff;
Check with nearby neighbours;
Contact the delivery carrier;
Contact Auvellor if the package remains missing.
Please report the issue as soon as possible so that a carrier investigation can be requested when available.
A delivered tracking status does not automatically determine the outcome of a claim. Each case will be reviewed using the available order, tracking and carrier information.
Inspect your order as soon as it is delivered.
If the product or shipping package arrives damaged, contact us promptly at:
Provide:
Order number;
Photographs of the external package;
Photograph of the shipping label;
Photographs or video of the damaged product;
Description of the damage;
Information about any missing components.
Do not discard the shipping package or damaged product until we have reviewed the claim and provided instructions.
Claims involving damaged, defective or incorrect products will also be handled according to our Return and Refund Policy and applicable consumer law.
Orders containing multiple products may occasionally be delivered in separate packages.
When an order is divided into multiple shipments:
Each package may have a different tracking number;
Packages may arrive on different dates;
A shipping confirmation may be sent for each shipment.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
To request a change or cancellation, contact us as soon as possible at:
Include your order number and requested change.
We will attempt to accommodate the request, but we cannot guarantee changes or cancellations after order processing has begun.
Once an order has shipped, it cannot normally be cancelled. The customer may need to receive the order and follow the applicable return procedure.
Orders delivered to offices, hotels, reception desks, mailrooms, freight forwarders, parcel lockers or shared buildings may be considered delivered when accepted at the address by an authorized person or delivery facility.
Customers are responsible for ensuring that the selected location can safely receive and store the package.
Customers may use freight forwarding or reshipping services at their own discretion.
Our shipping responsibility applies to the delivery address entered during checkout.
Auvellor is not responsible for loss, damage, delay or mishandling that occurs after an order has been delivered to a freight forwarder, reshipping service or other third-party intermediary, except where applicable law provides otherwise.
We are not responsible for delays caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transportation restrictions, government actions, customs interruptions, public health events, civil disturbances or major carrier disruptions.
This section does not limit any mandatory consumer rights or remedies available under applicable law.
Shipping-related returns and refunds are governed by our Return and Refund Policy.
Customers must contact us before returning a product.
Do not send products to an address shown in company registration records or general business correspondence unless our customer support team has provided written return authorization and instructions.
We may update this Shipping Policy to reflect changes in:
Shipping destinations;
Carrier availability;
Delivery estimates;
Customs procedures;
Fulfillment operations;
Legal or regulatory requirements.
The updated version will be posted on our website with a revised “Last updated” date.
The policy applicable to an order will generally be the version displayed when the order was placed, except where a later change is required by law or gives the customer greater protection.
For shipping, tracking or delivery questions, contact:
Auvellor
Operated by: Work Brazilian Matos LLC
Website: https://auvellorwatches.shop/
Email: contact@auvellorcontact.shop
Business address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
This address is provided for business correspondence only. Products must not be returned to this address unless our customer support team provides written authorization and return instructions.
© 2026 Auvellor. All rights reserved.
